Dimensional Brands (FAQ)
Frequently Asked Questions (FAQ)
Answers to Your Most Common Questions
Welcome to the Dimensional Brands™ Frequently Asked Questions (FAQ).
Dimensional Brands™ is owned by Eric Holding Company LLC and operated by Dimensional Development LLC, bringing together Dimensional Journal™, Dimensional Archetype Clothing™, and future creative brands under one unified vision.
What is Dimensional Brands™?
Dimensional Brands™ is the official brand family owned by Eric Holding Company LLC and operated by Dimensional Development LLC.
It serves as the umbrella brand for Dimensional Journal™, Dimensional Archetype Clothing™, and future products, services, and creative experiences.
Who owns the intellectual property?
All trademarks, logos, artwork, graphics, product designs, written content, photography, videos, and other intellectual property associated with Dimensional Brands™, Dimensional Journal™, and Dimensional Archetype Clothing™ are owned by Eric Holding Company LLC.
These intellectual property assets are licensed to Dimensional Development LLC, which operates the brands and manages their development, marketing, sales, and customer experience.
When will my order ship?
Most orders begin production within 1–3 business days after payment has been successfully processed.
Production times may be slightly longer during holidays, new product launches, or periods of increased demand.
How do I track my order?
Once your order ships, you'll receive an email containing:
- Your order number
- Your tracking number
- Shipping carrier information
- Estimated delivery date
- A tracking link
You can also visit our Track Your Order page for additional information.
What is your return and refund policy?
Please visit our Return & Refund Policy for complete information regarding returns, exchanges, eligibility requirements, and refund processing.
Do you ship internationally?
International shipping may be available for select destinations.
Customers are responsible for any customs duties, import taxes, or additional fees required by their country.
How do I care for my apparel?
Please visit our Garment Care, Quality & Craftsmanship page for recommended washing, drying, storage, and care instructions to help preserve the quality of your apparel.
How can I receive exclusive offers and updates?
Join the Dimensional Brands™ Community and subscribe to our Newsletter to receive:
- Early access to new collections
- Exclusive product releases
- Member-only promotions
- Podcast updates
- Event announcements
- Brand news
- Creative inspiration
How can I contact Customer Support?
Customer Support
support@dimensionaldevelopmentllc.com
General Administration
Where is Dimensional Brands™ located
Dimensional Development LLC
4780 I-55 N, Suite 100-1046
Jackson, MS 39211
United States
Our Commitment
Every order, product, and customer interaction reflects our commitment to creativity, quality, craftsmanship, and exceptional service.
Dimensional Brands™—where purpose inspires creativity, craftsmanship builds quality, and every collection tells a story.
Thank You
Thank you for being part of the Dimensional Brands™ community. Your continued support helps us build brands that inspire creativity, purpose, identity, craftsmanship, and lasting impact.