Refund policy
Dimensional Brands™ Return and Refund Policy
Operated by Dimensional Development LLC
Thank you for shopping with Dimensional Brands™, home to Dimensional Journal™ and Dimensional Archetype Clothing™. We want customers to have clear expectations regarding returns, exchanges, refunds, and shipping-related concerns.
Returns
Dimensional Brands™ accepts eligible returns within 30 days of delivery.
To qualify for a return, merchandise must:
- Be unworn, unused, and unwashed.
- Be in its original condition.
- Include all original tags and packaging.
- Show no signs of wear, damage, alteration, misuse, or laundering.
Items that do not meet these conditions may not be eligible for a return or refund.
Returns are accepted by mail. Customers are responsible for return shipping costs unless the customer received an incorrect, defective, or damaged item due to an error associated with the order.
Dimensional Brands™ does not charge a restocking fee.
Starting a Return
To request a return, contact Dimensional Brands™ Customer Support at:
support@dimensionaldevelopmentllc.com
Please include your order information and the reason for the return.
If your return is accepted, we will provide instructions explaining where and how to send your merchandise.
Items returned without first following the provided return instructions may result in processing delays.
Customers are responsible for securely packaging returned merchandise and, when responsible for return shipping, are encouraged to use a trackable shipping method.
Non-Returnable Items
The following items are not eligible for return or refund unless required by applicable law:
- Custom or personalized products.
- Gift cards.
- Items clearly identified as final sale.
- Items that have been worn, used, washed, altered, or damaged after delivery.
Additional merchandise may be designated as non-returnable when clearly disclosed on the applicable product page or at the time of purchase.
Exchanges
If you receive an incorrect, defective, or damaged item, please contact Customer Support within 7 days of delivery.
Please provide your order information and, when applicable, photographs showing the issue.
After reviewing the request, we will provide instructions regarding an exchange, replacement, return, or refund, as appropriate.
Replacement merchandise is subject to availability.
Return Shipping
For standard returns, customers are responsible for return shipping costs.
If you received an incorrect, defective, or damaged item due to an error associated with your order, contact Customer Support before returning the merchandise so that appropriate instructions can be provided.
Original shipping charges are non-refundable, except when the return results from an error associated with the order or when otherwise required by applicable law.
Refunds
Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method within 10 business days.
Please remember that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account after Dimensional Brands™ has issued it.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact Customer Support at:
support@dimensionaldevelopmentllc.com
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error in your shipping address, contact Customer Support as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Orders shipped to an incorrect or incomplete address provided by the customer cannot be guaranteed for replacement or refund.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost in transit, please contact Customer Support within 7 days of the expected delivery date.
Please provide your order information and any photographs, tracking information, or other documentation reasonably requested to investigate the issue.
We will work with the applicable fulfillment and shipping partners to investigate eligible claims and determine an appropriate resolution.
Order Cancellations
Because some Dimensional Brands™ products may enter production or fulfillment shortly after an order is placed, cancellation requests should be submitted as soon as possible.
We cannot guarantee that an order can be canceled or modified after production or fulfillment has begun.
Contact Information
For questions regarding returns, refunds, exchanges, damaged merchandise, or other order-related concerns, contact:
Dimensional Brands™
Operated by Dimensional Development LLC
4780 I-55 N
Suite 100-1046
Jackson, MS 39211
United States
Customer Support:
support@dimensionaldevelopmentllc.com
General Administration:
admin@ericholdingco.com